Privacy Policy

Who We Are

Manheng Valley Pte Ltd (UEN: 201112345A) is an interior design and renovation company registered in Singapore. We operate the website manhengvalley.sg and provide design and renovation services to clients across Singapore.

For data protection matters, you may contact our Data Protection Officer (DPO) at [email protected].

Data We Collect

We collect personal data only when it is necessary to provide our services or respond to your enquiries. This includes:

We do not collect sensitive personal data such as NRIC numbers, medical information, or financial account credentials.

How We Use It

Your personal data is used only for the purposes for which it was collected:

• Responding to enquiries and providing renovation quotations
• Managing your renovation project from consultation to handover
• Processing payments and issuing invoices
• Sending project updates, timelines, and progress reports
• Improving our website and services through anonymised analytics
• Sending marketing communications — only with your explicit consent
• Complying with legal and regulatory obligations in Singapore

We will not use your data for any purpose beyond what is stated above without first obtaining your consent.

Who We Share It With

We do not sell, rent, or trade your personal data. We may share your data with trusted third parties only where necessary:

• Subcontractors & suppliers — solely for carrying out agreed renovation works at your property
• Professional advisors — architects, engineers, or licensed specialists as required by your project
• IT & software providers — cloud storage, project management tools (bound by data processing agreements)
• Government authorities — HDB, BCA, or other regulators where legally required

All third parties we engage are required to handle your data in compliance with Singapore's PDPA.

Cookies & Analytics

Our website uses cookies to improve your browsing experience and to understand how visitors use our site. We use:

• Essential cookies — required for the website to function correctly
• Analytics cookies — Google Analytics to track page views and traffic sources (anonymised)
• Marketing cookies — only if you have consented, for remarketing via Google or Meta

You may disable cookies through your browser settings at any time. Disabling essential cookies may affect website functionality.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

• Enquiry data with no follow-up project: 12 months
• Active project data: Duration of project + 5 years (for warranty and legal purposes)
• Financial records: 7 years as required by Singapore tax law (IRAS)
• Marketing consent records: Until you withdraw consent

After the retention period, data is securely deleted or anonymised.

Your Rights

Under Singapore's PDPA, you have the right to:

• Access — request a copy of the personal data we hold about you
• Correction — request correction of any inaccurate or incomplete data
• Withdrawal of consent — withdraw consent for marketing communications at any time
• Data portability — request your data in a machine-readable format (where applicable)

To exercise any of these rights, please contact our DPO at [email protected]. We will respond within 30 days.

Data Security

We take the security of your personal data seriously. Our safeguards include:

• Encrypted file storage and password-protected project management systems
• Access controls — only team members who need your data to do their job can access it
• Staff training on data protection and confidentiality obligations
• Secure deletion of data at the end of its retention period

In the unlikely event of a data breach that poses a risk to your interests, we will notify you and the Personal Data Protection Commission (PDPC) within the timeframes required by law.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or in Singapore's data protection laws. The effective date at the top of this page will be updated accordingly.

For significant changes, we will notify active clients by email. Continued use of our website or services after such updates constitutes your acceptance of the revised policy.

Contact Us

For any privacy-related questions, data access requests, or to report a concern, please contact: